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Customer Corner:
Cam Marston's Managing Four Generations In The Workplace Webinar- May 12, 2009


 Downloadable eBook:
Ziglar on Ethics -by Zig Ziglar
 

Top 10 Graduation Gifts: Graduation parties are just around the corner...check out our top 10 finds.
 

TTN Recommends:
A course recommendation from a member of the TTN staff!
 

This Month in History: May
 

Article: Be Active in Managing Your Accounts Receivables -by Cash Miller
 

ZigOn: Listening to the Coach: Zig's Podcasts Now Available!
 

TTN Tidbits: What’s the real purpose of our business?
 

Training Curriculum: Using Change Process to Support Employees
 

Train Your Brain: May 2009 Word Find
 

TTN Tech Tip:Flash Content Available - Mac Compatible!
 


Cam Marston's Managing Four Generations in the Workplace

 When:  May 12, 2009

                               2:00 - 3:00 Eastern
                               1:00 - 2:00 Central
                               11:00 - 12:00 Pacific

              Seating is limited.  Sign up today.
         
Generation conflict like this costs billions of dollars in lost productivity!

For the first time in history, there are four generations in the workplace at the same time. Each of these age groups has different expectations and different demands, and employers who cannot recognize these will lose their best employees and see their workplaces in turmoil. In his Managing Four Generations webinar, Cam Marston helps managers and supervisors learn the techniques needed to handle cross-generational communications problems, avoid conflict, and maximize performance.
 

                              Who Should Attend:
 

Managers, supervisors, team leaders, and trainers.

As a result of attending this webinar, you will:

• Understand the characteristics, attitudes, and values of each generation and their workplace characteristics.

• Appreciate how each generation defines success and understand how the differences affect communication and relationships in the workplace.

• Identify specific actions you can take to coach, motivate, retain and get great results for each generation.

• Learn how to Gen-Flex™ to communicate more effectively across the generations, build better teams, resolve conflicts and improve productivity.


 


 

                

                         
                      Business Performance in a Challenging Economy  

                                 Using Change Process to Support Employees


 Understand whether change is really necessary and learn to lead change effectively
by building a strong and flexible foundation for your employees.

Starting the Change Process
 -Starting the Change Process will help you to understand whether change, from whatever source, is really necessary; enable you to lead change effectively; and equip you with strategies to make a compelling case for change.

Managing the Change Process
 -Managing the Change Process gives you an insight into the types of issues that will face you and your employees, and provides you with guidance to ensure that you can support your employees and deal with the inevitable difficulties that will arise.

Integrating Change in Your Organization
 -Incorporating Change in Your Organization provides you with the skills and strategies you need to embed and sustain change, and then move forward toward continual improvement and collaborative working.

For more information about this curriculum please contact TTN at 800-487-3393.
 

TTN TIDBITS

Click for Bio

What's the real purpose of your business? -by Joel Arnold, TTNLearning

Have you ever stopped to ask yourself, ‘What’s the real purpose of our business?’ Although you may be tempted to answer ‘To make money, of course!’ Jason Jennings offers a different perspective. According to Jennings, the real purpose of business is “To find, keep, and grow the right customer.” Looking at business from this point of view can open up new opportunities that may not have occurred to you. By deciding whom your right customers are you have the chance to stay focused, increase productivity and, yes, make more money – all as a byproduct.

In Jennings’ Productivity series included in the TTN library, as well as in his book Less is More, Jennings uses highly successful companies such as Ikea, NuCor, Lantech and others to show -- among many other strategies -- how finding, keeping and growing the right customers has been crucial to their success. You’ll also discover the mysterious meaning of the letters WTGBRFDT – which stand for what Jennings considers one of the most important questions you can ask in every aspect of your business.

Click here to order your copy of Less Is More today! 



May 1 - A U-2 spy plane flying at 60,000 feet was shot down over Sverdlovsk in central USSR on the eve of a summit meeting between President Dwight D. Eisenhower and Soviet Premier Nikita Khrushchev, 1960 

May 5 - Celebrated in Mexico as Cinco De Mayo, a national holiday in remembrance of the Battle of Puebla in 1862.

May 11- During the Vietnam War, the Battle of "Hamburger Hill" began, 1969

May 14 - Smallpox vaccine was developed by Dr. Edward Jenner, a physician in rural England, 1796

May 20 -  Amelia Earhart became the first woman to fly solo across the Atlantic, 1932

May 27 - In San Francisco, 200,000 people celebrated the grand opening of the Golden Gate Bridge by strolling across it, 1937

May 30- The Lincoln Memorial in Washington D.C. was dedicated, 1922


June 16, 2009

See Hal Becker Live In Minneapolis!

Hal Becker will present "Power Selling & How To Keep Clients For Life".

Minneapolis Convention Center
Minneapolis, MN. More info...
 

 

You make the world a better place by making yourself a better person.

                             ~ Scott Sorrell



~Only 7% of the population are lefties.

~Babies are born without knee caps. They don't appear until they are 2-6 years old.

~Los Angeles' full name is "El Pueblo de Nuestra Senora la Reina de los Angeles de Porciuncula"

~When glass breaks, the cracks move faster than 3,000 miles per hour. To photograph the event, a camera must shoot at a millionth of a second.

~Elephants are the only animals that can't jump.

~The first toilet ever seen on television was on "Leave It To Beaver".
 

Zig On Listening to the Coach

The young athlete who aspires to greatness, generally speaking, learns a number of things from several different coaches. The first one taught him the fundamentals; the second one instilled discipline in him and taught him more of the techniques that must be mastered to excel. Finally, the coach who had the rare ability to spot the athlete's unique talent and then maximize that talent by teaching proper techniques.

The one thing coaches cannot tolerate. . .is the individual who grows arrogant because he excelled at a lower level and believes he has nothing else to learn. . . .The coach clearly understands that regardless of the extent of the talent, it can be more completely utilized if the proper coaching technique is applied. That coaching technique will include teaching the athletes to become team players by fitting their individual talents into the team. That's significant, because there is a dramatic difference in an all-star team and a team of all-stars. The coach's job is to take the stars and make them a team. The athlete who won't be coached simply never moves up to that last level, which is necessary for maximum personal performance and a must if the athlete is going to be a major contributor to the success of the team.                                                           

The blending of this talent into the "team" applies in any family, business, orchestra, stage production, or any other organization of more than two people. Think about it. Listen to the "coach," and I'll see you at the top!                                              

                                        

Be Active in Managing Your Accounts Receivables   -by Cash Miller

All companies that are in the position of billing their customers and waiting to be paid have a similar problem. Making sure their customers pay the bill. And sometimes getting them to pay the bill can be harder than getting the job done for them was. On top of everything else you need to balance the objective of getting paid with maintaining your customer relationships.

Accounts receivable are money owed to your company by other companies who have purchased goods or services from you on credit. Realistically maintaining low accounts receivable is a difficult task, and yet plays such a vital role in the overall success of your company. And successfully managing your accounts receivable can be a great boon to your company while the reverse will probably be true if you neglect them. Read More >>
 

TTN TECH TIP

The full TTN library is now available in Flash format.  If you've had problems with Windows Media streaming files, our new Flash delivery is a great option.  This is also now compatible with Mac systems!  We offer a 150k progressive download for all of our standard courses.  As a bonus, many of our courses are also available in a high quality 300k progressive download.

 

TRAIN YOUR BRAIN

Take a break.  Print and complete the
TTNLearning May 2009 Word Find!


 



TTN Recommends

Faculty Member:  Roger Dawson
Course Title:  Personal Power In Negotiating

"This is one of my favorite courses in the entire TTN Library! Roger Dawson is a true expert on this subject and in this program he does a great job of making complicated negotiating principals very easy to understand and execute. This course provides great information that anyone can use when evaluating negotiating strategies from either the buyer or the sellers perspective and helps you to avoid being manipulated."

                                     -Kent Walker, TTNLearning VP of Sales

Top 10 Graduation Gifts

High school and college graduations are right around the corner.  Don't know what to get?  Here are the top 10 picks from our TTN team:

                                                          

  1. Money
  2. Car
  3. Laptop/MacBook
  4. iPod Touch or iPhone
  5. College Spirit Gift (including a gift card to the school's book store)
  6. Oh The Places You Will Go by Dr. Suess
  7. Digital Camera
  8. Noise Canceling Headphones
  9. Gift basket with cleaning supplies and laundry supplies
  10. Pen and Pencil Set

Additional suggestions:

  1. A book on Time Management or good study habits
  2. Large duffle bag to haul laundry
  3. Gift card to the local grocery store

Have a unique gift idea or suggestions that aren't on our list?
 Email us support@ttnlearning.com.
 

EBook Ziglar on Ethics

Ziglar on Ethics -by Zig Ziglar

You can download the e-book and be sharing in Zig's positive ideas in no time without ever leaving your house!

Ziglar on Ethics allows Zig to expound on the topics he is most excited about: integrity, discipline, commitment, attitude, passion, hope, competency, being a team player, enthusiasm, and working smarter. Composed in an easy-to-follow, conversational format, Ziglar on Ethics will make you feel like you and Zig are in the same room.
 

Click here to place your order while supplies last!
                                                                            

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