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IN THIS ISSUE: Customer Service Week: Contest Article: We Can Learn a Lot From the Guy Who Parks Cars Premium Content: TTN Tidbits: A Spotlight On Customer Service TTN Podcast: Course Spotlight: New! 21st Century Sales - Live Presentation Train Your Brain: October 2008 Word Find TTN Tech Tip: Custom Login Box TTN Listens: New LMS Features TTN
Online Poll: |
NATIONAL CUSTOMER SERVICE WEEK OCTOBER 6-10, 2008 TTNLearning will be participating in National Customer Service Week again this year. Watch for course suggestions, articles, and contests each day on your home page next week. Please contact your Customer Support Rep for ideas on how your company can also participate. Customer Service Week Proclamation
MESSES AND SUCCESSES In honor of customer service week TTN would like to hear your best and/or worst customer service stories. Please send us your stories of customer service that have either turned into a complete mess, or have made you, and your company become a big success. Each entry will receive a free book! Stories will be judged based on their creativity, individuality, and message value. The winner will receive an 8GB iPod touch. Please email your stories to support@ttnlearning.com and include your first and last name, company, and address. Entries must be submitted by noon on Thursday October 9, 2008. The winner will be contacted by TTN customer support, and announced in our November newsletter along with their winning entry. By submitting your story you release all rights and privileges of the text to TTN. |
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"Creating the Ultimate Customer Experience!" - by Scott Deming Scott Deming’s presentation “Creating the Ultimate Customer Experience!” based on his new book “The Brand Who Cried Wolf” breaks all boundaries of the typical customer service or brand building processes. He takes his audiences on a fast-paced, high energy journey through the six critical steps to creating the ultimate customer experience.
Click the link below to view the demo course. Please
allow a few seconds for this demo program to load. We suggest you
choose the section titled: "A Negative View of Conflict." Select
"Audio On" if you don't hear anything. |
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A Spotlight On Customer Service - by Joel Arnold, TTNLearning Whether you strive for “raving fans” or attempt to
provide “legendary customer experiences,” it all boils down to customer
service. Great customer service is the cornerstone of any successful
business. Take it away, and all other building blocks that make up a
company, no matter how strong, start to crumble. If a customer has a bad
experience and is unsatisfied with the attempt to correct the situation,
it rarely matters how good or how competitively priced your product is –
the customer may likely decide to shop elsewhere. |
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UPCOMING LIVE EVENTS October 7, 2008 See Brian Tracy Live
In Minneapolis! See Brian Tracy Live
In Cleveland! NOTABLE QUOTABLE "Your most unhappy customers are your greatest
source of learning."
"About
70% of customers’ buying decisions are based on positive human
interactions with sales staff. The bottom line is that people buy from
people, not companies." FUN & INTERESTING FACTS ~
Whitby, Ontario has
more donut stores per capita than any other place in the world. |
Thank you to all who participated in the 2008 Power
User Conference in Dallas, Texas. TTN received a lot of great
feedback from the power users that attended. As a result of this
feedback, TTN will be adding the following new features: WE CAN LEARN A LOT FROM THE GUY WHO PARKS CARS - by Shep Hyken
Recently I was at a party where valet parking was provided. At the end of the
evening when the guy brought the car to us I gave him a generous tip. I then
picked up the ticket he left on the dashboard and pulled the matching ticket
from my key and tried to hand it to him. He gave me a somewhat aggravated
look. TTN ONLINE POLL: How Do You Rate? Effective communication is key to success in almost any field. People make decisions and solve problems every day using communication, yet experts say that most people are not effective communicators. Our recent
poll about communication asked the question: Your answers to the question are listed below. Click here to find out what our expert says. 30% efficiency 20% efficiency 70% efficiency Companies may request a custom LMS login box which they can host on their Internet or intranet site. Users will be able to login to the LMS from a company branded page and will only need to supply their User ID and Password - Company ID will not be needed!
Take a break. Print and complete the |
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POWER NEGOTIATING TACTIC #18 - by Roger Dawson Look Out for People Nibbling on You. You are most vulnerable when you think that the negotiation is all resolved. You have probably been the victim of a Nibble. You've been selling a car or a boat. The pressure and the tension of the negotiations have faded away. Just as they're about to sign their name on the check, they say, "That does include a full tank of gas, doesn't it?" Danger Point: You've vulnerable for two reasons. You've just made a sale, and when you feel good you tend to give things away that you otherwise wouldn't. Second, you're thinking, "Oh, no! I thought that this was all resolved. I don't want to have to go back and renegotiate the whole thing. I might lose it all. Solution: The counter tactic to the Nibble is to gently make the other person feel cheap. you are at a sensitive point in the negotiations, so do it with a big grin on your face. "Oh come on. We worked out a super deal for you here. Don't make me throw in a tank of gas too. Fair enough?" Quoted from Roger Dawson's
Secrets of Power Negotiation. Roger is one of the country's leading
experts on negotiation. His Power Negotiating courses are part of
the TTN library. |
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