IN THIS ISSUE:

Customer Corner: Contest Winner

Article: How To Turn Ordinary Employees Into Extraordinary Employees

Premium Content:Free Demo Course

TTN Tidbits: Cold and Flu Season Has Arrived!

TTN Podcast:"Creating the Ultimate Customer Experience!"

Course Spotlight: New! 21st Century Sales - Live Presentation

Train Your Brain: November 2008 Word Find

TTN Tech Tip: Custom Login Box

Product Spotlight and Reviews

TTN Online Poll: How do you rate?

CUSTOMER CORNER

CONGRATULATIONS JIM SANKEY!

During the month of October, TTN offered a Customer Service Week contest called Messes and Successes.  We asked for your best and/or worst customer service stories.  Thank you to all TTN users that sent us their entries.  We are proud to announce Jim Sankey from American Greetings as our 1st place winner. Enjoy his winning entry!

SERVICE IN THE SNOW

Well, I have a couple of situations that I think best describes the types of individuals we have in this area of the country working as associates for American Greetings, and their commitment to do anything to get the job done on time and most efficiently.

Years ago we had a severe snowstorm, where most everything you know was going to be shutdown, but, you know some retail stores had to give it a go, regardless of the situation. Wouldn't you know, we also had a revision scheduled for this day, in a chain that when you schedule such activities, you are not given much of an option to reschedule.

Click here for the full story >>

"Creating the Ultimate Customer Experience!" - by Scott Deming

TTN is proud to highlight its partnership with SkillSoft. As one of the leaders in on-demand e-learning, SkillSoft provides courses that are in-depth and follow an instructional design philosophy that provides its users with both technical and business skills knowledge. TTN and SkillSoft are partnering together to provide a free demo course, Perspectives On Conflict In The Workplace. For more information please contact TTN customer support.

Click the link below to view the demo course.  Please allow a few seconds for this demo program to load.  We suggest you choose the section titled: "A Negative View of Conflict."  Select "Audio On" if you don't hear anything.
                                                       Click here to watch demo.

TTN TIDBITS

Cold and Flu Season Has Arrived! - by Joel Arnold, TTNLearning

According to the Center for Disease Control, infectious diseases cost the U.S. $120 billion a year. Now that cold and flu season is rearing it’s sniffling head, here are a few simple, common sense tips to keep your workplace sneezes to a minimum. Your desk, computer keyboard and phone are great places for germs to congregate, so make sure to wipe them down occasionally with a disinfecting wipe, especially if you eat at your desk. Your coffee mug and water glass provide another oasis for germs. Make sure to wash these often with warm, soapy water. Keep an alcohol-based hand sanitizer nearby and use generously throughout the day.

If you feel yourself coming down with a cold or flu, help stop the spread of germs by covering your mouth and nose when you sneeze or cough. Avoid touching your eyes, nose and mouth, and wash your hands vigorously for a good twenty seconds with soap and warm water. Remember that certain germs can live for over two hours on surfaces such as doorknobs and desks. Another good way to avoid spreading germs if you’re sick is to stay home! Your co-workers will appreciate it.

To avoid the flu, or at least diminish its effects, get your flu shot. December 8th through the 14th, 2008 is National Influenza Vaccination Week, but you don’t need to wait until then to get one!

I was having coffee with one of our clients, the CEO of a company in a highly competitive field. He was just a little intimidated by all the things he was reading about global competition and the drive for excellence.

"Nido," he said, "How am I going to make it in this kind of climate? The market is demanding extraordinary performance and my employees are ordinary people."

I smiled and reassured him.

"Your challenge is very simple," I told him. "All you have to do is turn your ordinary people into extraordinary people."

That may sound like an impossible task, until you stop to think about it. What is an extraordinary person?

Read Full Article >>

TTN ONLINE POLL: How Do You Rate?

Effective communication is key to success in almost any field. People make decisions and solve problems every day using communication, yet experts say that most people are not effective communicators.

Our recent poll about communication asked the question:
"What is the average efficiency in personal interaction?"

Your answers to the question are listed below.  Click here to find out what our expert says.

30% efficiency
61%

20% efficiency
25%

70% efficiency
14%

PRODUCT SPOTLIGHT

A thirst for adventure plunged a young, impetuous Brian Tracy into a trip that became a life-defining odyssey. Naive, inexperienced, without prospects or goals, Tracy quickly learned many lessons about life and business - sometimes the hard way.
Using his story as a metaphor for all success in business as well as life, Brian Tracy shows you how you can learn from your experience the simple yet essential steps for realizing the greatness within you and the full potential of your business.

The fastest and most powerful way - if you can survive it - is to do what Brian Tracy did: plunge headlong into an adventure without knowing what you'll have to do to make it through to the other side.

Many Miles To Go will keep you turning pages, wondering how Tracy managed to survive his life-transforming experiences. In the end, you will understand how the lessons you learn in real life are the same ones that help you succeed in business.

Order the Book Now >>

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