Total Training Network Privacy Policy
Our Commitment To Your Privacy
Total Training Network is committed to respecting your privacy. Providing a secure environment in which you can participate in on-line activities is important to us. This Policy discloses our privacy practices and expresses our commitment to keeping you informed of the information we collect and how it is used. We ask that you take time to read it carefully. We may update this Policy from time to time to reflect new uses, rules, regulations or technologies that impact your privacy. We recommend that users review our Policy on a routine basis to view any changes.
Total Training Network has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. This privacy statement covers the site www.ttnlearning.com.
If you have questions or concerns regarding this statement, you should first contact support@ttnlearning.com. If you are not satisfied with our response you can contact TRUSTe here.
Total Training Network complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union. Information regarding the E.U. Safe Harbor Framework can be found at: http://export.gov/safeharbor
We self-certify compliance with
Information Collection
You make the decision whether or not to proceed with any activity that requests personal information, but please be aware that if you choose not to provide the information requested, you may not be able to complete certain transactions with Total Training Network.
Sometimes, such as when you register for a service, order a product, participate on our blog, request a free demo or make other inquiries, we will ask for specific information about you in order to provide that product or service to you. We will need certain personally identifiable information such as name, contact information, and billing information including credit card number.
We post customer testimonials on our Web site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial.
Please remember that when you submit information to a discussion group, blog, or some other public forum, the information submitted will be deemed public information and will not be considered confidential. You should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. To request removal of your personal information from our blog or community forum, contact us at support@ttnlearning.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@ttnlearning.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Communications from the Site
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
In order to tailor subsequent communications to you and to continually improve Total Training Network offerings, we may also ask you to provide information regarding your personal or professional interests, demographics, past experience with Total Training Network products and services, and detailed contact preferences. We do, however, provide our users a choice as to whether or not they would like to receive these communications. Please see our Choice/Opt-Out section.
Newsletters
Users may from time to time receive up-to-date information on products and services via our email newsletter. Again, out of respect for your privacy, we give users the choice to opt-out of receiving these communications. Please see our Choice/Opt-Out section.
Surveys
We may also periodically conduct business and individual user surveys because they provide us with important information that helps us to improve our products and services. Participation in such surveys is completely voluntary and you, therefore, have a choice whether or not to disclose this information. Any personal information submitted in response to a survey will remain strictly confidential.
Cookies
Some Total Training Network Web pages use cookies. Cookies are small data files that are transferred from a Web server to your browser. This file contains information that may later be read back by the Web server for record keeping purposes. Use of cookies is standard on the Web and can improve the service a Web site provides to you because content can be prepared to suit your preferences. Cookies are useful, for example, to facilitate a regular visitor's use of a site by eliminating the need to repeatedly type in a password, and to store preferences on a personalized site. This type of information is not used to personally identify an individual, and you remain anonymous. You may modify your browser to reject cookies or to notify you whenever a cookie is sent to your hard drive. If you reject a cookie sent by Total Training Network, you may still access the site, but such access may be limited.
Some of our business partners such as our tracking utility company and customer service chat provider use cookies and Web beacons on our site. We do not have access or control over these tracking technologies.
Log Files
When you visit our Sites, we collect your IP address and store it in a "log file." We also collect information about the browser and operating system you use, and store that information in log files. We use IP addresses we collect to analyze trends, administer our Sites, track users' movements within our Sites, track the sites users access just before (but not after) they visit our Sites, and gather broad demographic information for use in aggregate form.
Other
Data you submit online may also be combined with other information you provide through other means of communication, such as postal mail.
Choice/Opt-Out
We will not use your personal information for purposes not directly related to products and services you've requested unless you direct us to do so by opting-in at the point where the information is collected. Additionally, if after agreeing to any particular secondary uses of your information, you change your mind, you may opt-out by contacting us through one of the methods described below in Comments and Concerns or by following the unsubscribe instructions included in each promotional email.
Sharing Information
Unless Total Training Network has your permission or is required by law, Total Training Network will not sell, rent, lease or otherwise provide your personally identifiable information to others, except in order to provide you with the products and services you request. Total Training Network will only share the personal data you provide online with other Total Training Network entities and/or outside contractors who may be used to ship products, provide technical support, handle order processing, or otherwise act on Total Training Network's behalf for the purpose of providing products and services. These third parties are prohibited from using your personally identifiable information for any other purpose including their own marketing purposes.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
If Total Training Network is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Data Security
Total Training Network is committed to ensuring the security of your information. We use encryption technology, privacy protection controls and restrictions on employee access in order to safeguard your personal information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Every Total Training Network employee must abide by our Privacy Policy. Only authorized employees will have access to your personal information and such access is limited to a need-to-know basis. If, for example, you call us with a concern or complaint, the Total Training Network representative is allowed to access the personal information that he/she requires to address your particular concern.
Internet Commerce
Total Training Network uses industry-standard security measures available through your browser called Secure Sockets Layer (SSL) encryption for all Online Store purchases where sensitive data such as your credit card information is collected. If you are using Microsoft Internet Explorer 1.0 or later or Netscape 1.0 or later as your Web browser, your transactions are fully encrypted and secure. When you see either a locked padlock icon (Internet Explorer) or a solid key icon (Netscape) in the lower status bar of your browser window, then your connection is secured through SSL. We always use industry-standard encryption technologies when transferring and receiving your personal information within our Online Store. Furthermore, all of the customer data we collect is protected against unauthorized access. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
Handling of Customer's Media
Total Training Network, upon Customer's request and subject to all payment requirements and contract terms, shall convert, through its own efforts and those of its sub-contractors, Customer's multimedia materials into a streaming video and/or audio format, or another agreed upon format. Customer shall provide Total Training Network with a copy of the materials to be converted in the format as specified on the Customer's quote submitted to Total Training Network. Customer should not provide Total Training Network with the original of the materials to be converted and, in no instance, shall Total Training Network be liable to Customer for direct damages for loss of, or other damage to, Customer's materials greater than the cost of the medium on which the materials were transmitted to Total Training Network. Customers utilizing this service shall be bound by the terms and conditions of this Agreement. Customer shall retain all rights, including all trademark, licensing and copyright rights, in both the original multimedia materials as well as the streaming media materials.
Links
Total Training Network may provide you with links to other sites. Please be aware that Total Training Network is not responsible for the privacy practices of these sites. Total Training Network does not endorse them or make any representations about them or any information, services, products or materials found on them. If you decide to access any of the third party sites through links, we strongly encourage you to read their privacy statements.
Notification of Changes
Total Training Network reserves the right to make changes to this privacy policy. If we make any changes that result in the use of personally identifiable information in a manner different from that stated at the time of collection, we will first notify you via email prior to the changes taking effect and provide you with the choice as to whether or not you will allow us to use your information in this different manner. In the event there is a material change in our privacy practices that does not affect user information already stored in our database, a notice will be posted on our web site notifying all users of the change.
Correcting/Deleting Personal Information
Total Training Network strives to keep your personally identifiable information accurate and up-to-date. Should you find inaccuracies or wish to delete your personally identifiable information, please contact us through one of the communication methods described below in Comments and Concerns. We will respond to your request for access within 30 days.
Comments and Concerns
We welcome your comments. Should you have any questions or concerns about our Privacy Policy, please contact us: via email at support@ttnlearning.com, by telephone at (952) 345-5555, or by mail to: Total Training Network, Attn: Privacy Coordinator, 7831 East Bush Lake Road, Suite 200, Minneapolis, MN 55439.
Total Training Network is subject to the jurisdiction of the Federal Trade Commission (FTC), which has been active in monitoring the state of privacy on the Internet. The Federal Trade Commission is a government agency with the mandate to enforce the Federal Trade Commission Act, which prohibits unfair or deceptive acts or practices in or affecting commerce. Commerce on the Internet falls within the scope of this statutory mandate. For further information, see http://www.ftc.gov.
